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Terms and Conditions
Julian Roe Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses .Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy- ALL items returned because they are unwanted do not receive a refund on postage and packaging, these costs are incurred when we send out your item and cannot be refunded unwanted items must be returned at buyers expense.
Before returning Items please contact us for a Return Number. We will not accept a returned Item without a return number.
All items must be returned in original UNOPENED packaging within 5 days.
Faulty or damaged items must be notified to Julian Roe Ltd within 3 days of delivery in writing(e-mail) and returned within 5 days of delivery
Damaged in Transit
You must notify us within 24 hours of receipt of your goods for any claims of damaged items. If your item has been damaged in transit, either in a small package or large boxed package, you must keep ALL packaging and the item for inspection by a Royal Mail or ParcelForce inspection officer, until your claim is completed.
Failure to do so will invalidate your claim and no compensation will be paid.
A credit note will be issued for any items damaged or returned
Credit notes that are unused after 3 months will be written off
By placing an order with Julian Roe(Bristol) Ltd the customer agrees to accept our terms and conditions
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site
For security reasons we will only despatch goods to the credit card holders address
Products will be charged at the price ruling at time of despatch
E&OE
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